Privacy Policy
LONDON NEURO SUPPORT
PRIVACY POLICY
Last Updated: June 2026
London Neuro Support is committed to protecting the privacy and security of the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, share and protect personal information when you use our website, contact us, book appointments or access our services.
WHO WE ARE
London Neuro Support is a private child development and family support service providing guidance, therapeutic support, developmental consultations, EHCP support, speech and language therapy, behaviour support and learning support services.
Business Correspondence Address:
London Neuro Support
3rd Floor
45 Albemarle Street
Mayfair
London
W1S 4JL
Telephone:
020 7101 3140
Email:
info@londonneurosupport.co.uk
Websites:
www.londonneurosupport.co.uk
www.londonneurosupport.com
ICO Registration Reference:
ZB879678
London Neuro Support acts as the Data Controller for personal information collected through our website, forms, booking systems and services.
INFORMATION WE COLLECT
We may collect and process the following information:
• Parent, guardian and family contact details
• Child details
• Date of birth
• Educational information
• Developmental history
• Medical and health-related information provided by families
• Behavioural, communication and learning information
• EHCP-related information
• Appointment and booking details
• Session notes and observations
• Information submitted through forms and questionnaires
• Communications via email, telephone and website enquiries
• Website usage information
SPECIAL CATEGORY DATA
As part of supporting children and families, we may process special category personal data, including information relating to a child’s development, communication, behaviour, learning needs, health information and educational support requirements.
We process this information only where necessary to provide our services and in accordance with applicable data protection laws.
HOW WE USE YOUR INFORMATION
We use information to:
• Arrange and manage appointments
• Deliver our services
• Review developmental concerns
• Provide recommendations and guidance
• Communicate with parents and carers
• Maintain appropriate records
• Monitor service quality
• Meet legal and professional obligations
• Protect children and vulnerable individuals where safeguarding concerns arise
CHILDREN’S INFORMATION
Our services are intended for parents, carers and guardians seeking support for children.
Information relating to children is collected only where necessary to provide our services and support families appropriately.
Parents and legal guardians are responsible for ensuring that information provided is accurate and that appropriate consent has been obtained where required.
LEGAL BASIS FOR PROCESSING
We process personal information on one or more of the following legal bases:
• Consent
• Performance of a contract
• Legitimate interests
• Compliance with legal obligations
• Protection of vital interests
SYSTEMS WE USE
To provide our services, we may use secure third-party providers, including:
• Jane App
• Google Workspace
• Website hosting providers
• Secure communication platforms
• Secure document storage systems
These providers are required to maintain appropriate security measures and comply with applicable data protection requirements.
HOW WE STORE AND PROTECT INFORMATION
We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, misuse or loss.
Security measures may include:
• Password protection
• Restricted access controls
• Secure cloud storage
• Two-factor authentication where appropriate
• Staff confidentiality obligations
SHARING INFORMATION
We do not sell personal information.
Information may be shared only when necessary:
• With clinicians involved in supporting your child
• With professionals where you have requested collaboration
• Where safeguarding concerns arise
• Where required by law
• To comply with court orders or legal obligations
DATA RETENTION
We retain information only for as long as reasonably necessary to provide services, meet legal obligations, maintain appropriate professional records and protect the interests of children and families.
Retention periods may vary depending on the nature of the information and services provided.
INTERNATIONAL DATA TRANSFERS
Some service providers may store information outside the United Kingdom.
Where this occurs, London Neuro Support takes reasonable steps to ensure appropriate safeguards are in place to protect personal information.
YOUR RIGHTS
Under data protection legislation, you may have the right to:
• Access your personal information
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Restrict processing
• Object to processing
• Request transfer of information where applicable
• Withdraw consent where processing is based on consent
SUBJECT ACCESS REQUESTS
Requests for access to personal information should be submitted in writing to:
We will respond in accordance with applicable data protection legislation.
COOKIES
Our website may use cookies and similar technologies to improve website functionality, user experience and website performance.
Further details are available in our Cookie Policy.
SAFEGUARDING
The welfare of children is paramount.
Where London Neuro Support believes that a child or vulnerable person may be at risk of harm, information may be shared with relevant authorities, safeguarding services or professionals where necessary and appropriate.
COMPLAINTS
If you have concerns about how your personal information has been handled, please contact London Neuro Support in the first instance.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Information Commissioner’s Office:
www.ico.org.uk
CHANGES TO THIS POLICY
London Neuro Support may update this Privacy Policy from time to time.
The latest version will always be available on our website.
CONTACT US
London Neuro Support
3rd Floor
45 Albemarle Street
Mayfair
London
W1S 4JL
Telephone:
020 7101 3140
Email:
info@londonneurosupport.co.uk
Websites:
www.londonneurosupport.co.uk
www.londonneurosupport.com
ICO Registration Reference:
ZB879678