GDPR & DATA PROTECTION NOTICE
LONDON NEURO SUPPORT
GDPR & DATA PROTECTION NOTICE
Last Updated: June 2026
At London Neuro Support, we are committed to protecting the privacy, confidentiality, and security of personal information.
We understand that families trust us with sensitive information relating to children and young people, and we take this responsibility seriously.
This notice explains how we collect, use, store, and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
WHO WE ARE
London Neuro Support
3rd Floor, 45 Albemarle Street
Mayfair
London W1S 4JL
Telephone: 020 7101 3140
Email: info@londonneurosupport.co.uk
Websites:
www.londonneurosupport.co.uk
www.londonneurosupport.com
ICO Registration Number: ZB879678
INFORMATION WE MAY COLLECT
We may collect information including:
• Parent or guardian names
• Child's name and date of birth
• Contact information
• Medical and developmental history
• Educational information
• EHCP documentation
• Assessment reports
• Observation records
• Appointment records
• Communication with our team
• Payment and billing information
WHY WE COLLECT INFORMATION
We collect information in order to:
• Provide our services safely and effectively
• Understand a child's strengths and needs
• Deliver consultations, assessments, and therapy services
• Communicate with families
• Manage appointments and bookings
• Meet legal and safeguarding obligations
• Improve our services
HOW WE USE YOUR INFORMATION
Information may be used to:
• Prepare for appointments
• Deliver services
• Maintain clinical records
• Produce reports where appropriate
• Coordinate support between professionals when consent has been provided
• Meet safeguarding responsibilities
• Comply with legal obligations
LAWFUL BASIS FOR PROCESSING
Under UK GDPR, we process personal information based on one or more of the following lawful bases:
• Consent
• Contractual necessity
• Legal obligation
• Legitimate interests
• Provision of health or social care services where applicable
HOW WE STORE YOUR INFORMATION
We take reasonable steps to ensure personal information is stored securely.
This may include:
• Secure electronic record systems
• Password-protected platforms
• Encrypted communication where appropriate
• Restricted staff access
• Secure cloud-based storage systems
Only authorised individuals have access to information necessary for their role.
CHILDREN'S INFORMATION
Because we work with children and young people, we recognise the additional responsibility involved in handling children's information.
Information relating to children is treated with particular care and confidentiality.
SHARING INFORMATION
We do not sell personal information.
Information may only be shared:
• With parental consent
• When requested by the family
• With other professionals involved in supporting the child
• Where required by law
• Where safeguarding concerns require information sharing
SAFEGUARDING
The welfare of children is our priority.
Where we believe a child or vulnerable person may be at risk of harm, information may be shared with appropriate authorities in accordance with safeguarding legislation and professional responsibilities.
HOW LONG WE KEEP INFORMATION
Records are retained only for as long as necessary to:
• Deliver services
• Meet professional obligations
• Comply with legal requirements
• Protect the interests of children, families, and the clinic
Retention periods may vary depending on the nature of the service provided.
YOUR RIGHTS
Under UK GDPR, you have the right to:
• Access your information
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Restrict processing
• Object to processing
• Request transfer of your information where applicable
• Withdraw consent where consent is the basis for processing
DATA BREACHES
In the unlikely event of a data breach, London Neuro Support will take appropriate action in accordance with UK GDPR requirements and notify relevant authorities where required.
COOKIES AND WEBSITE DATA
Our websites may use cookies and analytics tools to improve user experience and website performance.
Please refer to our Cookie Policy for further information.
COMPLAINTS
If you have concerns regarding how your information has been handled, please contact us first so that we can try to resolve the issue.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Information Commissioner's Office
www.ico.org.uk
CONTACT US
London Neuro Support
3rd Floor, 45 Albemarle Street
Mayfair
London W1S 4JL
020 7101 3140
www.londonneurosupport.co.uk
www.londonneurosupport.com
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